Shipping & Returns (Cont'd)

•How long does it take for my order to be processed

You can easily place an order online at any time, 24 hours a day, or by email at shop@thebowsanity.com. We do our best to ship your order within 2-3 business days. Some items are made-to-order and may require up to 5 business days for processing. Orders are shipped on working days, and those placed over the weekend will be processed on the following Monday.

We value your patience as our team works diligently to dispatch orders as quickly as possible. Please ensure that you verify your shipping address is correct, as we cannot be responsible for orders that are undelivered due to incorrect delivery details.

Due to our expedited dispatch process, we are unable to combine orders for shipping purposes.

•Our current shipping & handling charges and time

Shipping times vary depending on location. Typically, the estimated shipping time for most countries is within 10-12 days. Please note that this is an estimate and there could be potential delays due to unforeseen circumstances beyond our control, such as customs clearance or weather conditions.

Orders of $35 and above, after applying discounts and coupons, qualify for FREE shipping.

For orders below $34.99, Bow Sanity applies a flat rate of USD $10 for shipping and handling.

Please note that all orders need 2-3 days for processing. Make sure to include this processing time when estimating your order's expected delivery date based on the shipping times provided.

We regret that we are unable to ship to PO Boxes, APO, or FPO addresses.

Also, please be aware that once a package is sent to the post office, we have no further visibility into its location beyond the tracking information provided. If your tracking indicates that the package has been delivered but you have not received it, please check with your neighbors to see if they might have accepted it on your behalf. You may also contact your local post office to inquire if they are holding the package for you.

•Returns and exchanges

All items sold are non-returnable for cash refund, store credit, or exchange due to hygiene reasons, unless they are deemed to be faulty. If you receive a faulty item, please contact our customer support team at shop@thebowsanity.com within 5 days of receiving your order. Provide us with detailed information about the faulty goods.

Once we have confirmed the issue, we will either offer a replacement item (subject to availability) or issue a store credit equivalent to the original purchase price. Please note that we do not refund shipping charges and cash refunds are not provided.

There is no need to return or ship the items back to us. You can use the store credit to make a new purchase of any items available in our store.